Sync and Widget Troubleshooting

First confirm that complete records still exist on at least one device. Do not uninstall the app or clear that device before exporting a backup.

iCloud Sync Does Not Finish

1. Confirm every device uses the same Apple Account.
2. Enable iCloud Drive and allow Knoself to use iCloud.
3. Keep Knoself open on the device with complete data until its sync state settles.
4. Then open the next device; do not repeatedly toggle sync on several devices.
5. If needed, export a JSON or ZIP backup.

A Widget Does Not Show New Tags or Tasks

1. Open Knoself once so it can refresh widget data.
2. Return to the Home or Lock Screen and allow iOS time to refresh.
3. For a tag widget, long-press Edit Widget and confirm the correct group.
4. If Today Reminders is empty, check task dates and whether its list is archived.
5. Remove and add the widget again if needed; this does not delete Knoself records.

A Lock Screen Widget Cannot Start Timing

• Confirm you added the Knoself Tasks or Quick Timer widget.
• The tasks widget needs an available task for today.
• iOS may require one unlock to complete an app handoff or permission prompt.

Apple Watch and iPhone Show Different States

1. Confirm Bluetooth, Wi-Fi, and the Watch connection.
2. Open Knoself once on both iPhone and Apple Watch.
3. Wait for the current state before starting, finishing, or canceling another timer.
4. If shortcuts differ, reselect the Apple Watch shortcut group on iPhone.

Contact Support

Email support@knoself.com with the device model, OS version, Knoself version, approximate time of the issue, and relevant screenshots. Do not send a full export containing private records unless you deliberately choose to provide it.